International Delivery Times
Please note that we will only deliver international orders to the cardholder's address, therefore please do not add any other addresses to your order.
Our international parcels are passed over to your country's postal service by Royal Mail and normally arrive at their destination within 3-10 business days of despatch.
PLEASE NOTE: we are currently noticing delays due to customs issues with a small number of our international deliveries. Please be reassured that there is every chance that your delivery will arrive on time because this issue is affecting less than 5% of our international deliveries. Unfortunately these delays are out of our control because they are occurring in customs offices within the destination countries. Please be prepared for your delivery to take up to twelve weeks. Please do not place your order with us unless you are happy with this.
Please allow 20 business days before contacting us regarding non-delivery. The majority of our international parcels are sent by recorded delivery, whereby a signature will be required upon arrival. If nobody is available to sign for your parcel, your postal service should leave a card and will return your parcel to their local depot, where you should make arrangements within 5 business days to either collect it in person or have your parcel re-delivered to your address (you may be able to arrange this online, depending on your postal service).